We support your localization and translation work by providing Support and Maintenance Agreement (SUMA). With SUMA all version upgrades and updates are free for you. We will also provide you special support that will save your time in problem solving and provide you with access to our R&D personnel. Technical consulting is available for a discounted price. Some consulting options are available only to our SUMA clients.
SUMA contract assists you in getting the most out of your Multilizer licenses. We will provide you with for example remote support and access to 2nd level support. Some of our consulting packages are offered only to SUMA clients. SUMA clients have also discounted consulting prices. We have thorough knowledge in localization and SUMA is the best way to benefit from it.
For more information please read our localization support and maintenance fact sheet.
You can buy SUMA at Multilizer web store.
|
Updates and upgrades
|
SUMA
|
No SUMA
|
|
Minor updates (updates that change minor version number, e.g. from 7.0 to 7.1)
|
Yes
|
Yes
|
|
New versions, all upgrades and updates (to your existing licenses)
|
Yes
|
Fixed price
|
|
|
|
|
|
Technical support
|
|
|
|
Support via email
|
Yes
|
Yes
|
|
Prioritized support (all SUMA support cases are handled before other cases)
|
Yes
|
|
|
Telephone support (will be scheduled in beforehand)
|
Yes
|
|
|
2nd level support (will be scheduled in beforehand)
|
Yes
|
|
|
Remote support (support will remotely connect to your computer and is able to assist you on your computer; will be scheduled in beforehand)
|
Yes
|
|
|
Training
|
|
|
|
Training packages
|
Fixed price
|
Fixed price
|
|
Tailored training
|
Ask for quote
|
Ask for quote
|
|
|
|
|
|
Technical consulting
|
|
|
|
Technical consulting packages
|
Discounted, fixed price
|
Fixed price
|
|
Tailored technical consulting (priced per hour)
|
Fixed price
|
|
|
|
|
|
|
Process consulting
|
|
|
|
Process consulting packages
|
Fixed price
|
Fixed price
|
|
Tailored process consulting
|
Ask for quote
|
Ask for quote
|